Peter Bruer has a degree in political science from the University of Toronto, and a background in community organizing and advocacy. He was first trained as a mediator in 1992, and in 1996 he was hired by St. Stephen’s Community House to run a landlord-tenant mediation project. In 1997 he became Manager of the Conflict Resolution Service, with responsibility for policy, program supervision and development of both its community and professional work. The Conflict Resolution Service is one of the largest and best-known community mediation services in Canada. Over the last ten years the Service has doubled the scale of its work, and expanded into restorative justice work, family mediation, consulting, facilitation and team-building, continuing the dynamic combination of free community work and paid professional services. Over more than 10 years in the field Bruer has acquired considerable personal experience mediating and facilitating community disputes and professional conflicts, and has consulted on the design of conflict resolution systems in a variety of settings. He is a trainer and coach, and has been a teaching assistant in alternative dispute resolution at Osgoode Law School. He has presented at numerous conferences and universities in Canada, the United States and Latin America and written for a variety of publications and journals.

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Conflict Resolution for Nonprofit Boards and Staff

The executive director of a nonprofit agency calls ABC Mediation with a request for help dealing with conflict in the agency. She describes a combination of problems among the eight board members that are starting to affect the staff. The mediation service suggests it begin with an assessment of the situation by holding private meetings…